Refund & Returns

We understand that sometimes things don’t go as planned.

Whether you’ve received the wrong product, or it’s just not what you expected, we’re here to help.

Our goal is to make your shopping experience as smooth as possible.

Why a Refund & Returns Policy Matters

You might be asking:

  • What if I’m not satisfied with my purchase?
  • How do I initiate a return?
  • What are my rights regarding refunds?

We’ve got all the answers you need right here.

Our Refund & Returns Policy

At USA Steroid Store, we offer a 30-day refund and return policy.

This means you have 30 days from the date of purchase to request a return or refund.

To be eligible for a return, your item must meet the following criteria:

  • Unused Condition: The product must be unused and in the same condition that you received it.
  • Original Packaging: It should be in the original packaging with all labels intact.
  • Proof of Purchase: You’ll need to provide a receipt or proof of purchase.

Steps to Initiate a Return

If you need to return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer support team via email at sales@usasteroidstore.com
  2. Provide Details: Include your order number and details about the item you wish to return.
  3. Receive Instructions: We’ll send you instructions on how to proceed with your return.

Shipping Costs for Returns

Please note that customers are responsible for paying their own shipping costs for returning items.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Here’s how it works:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Timeframe: You can expect to see the credit within a certain number of days, depending on your bank or credit card company.

Common Reasons for Refund Requests

We understand that there may be various reasons for seeking a refund:

  • Product Quality Issues: If the product is defective or not as described.
  • Wrong Item Sent: If we accidentally shipped you the wrong item.
  • Delivery Issues: If your order was delayed or lost in transit.

Customer Rights

As our valued customer, you have certain rights regarding refunds and returns:

  • Right to Return: You have the right to return products within 30 days if they meet our return criteria.
  • Right to Refund: If your return is approved, you have the right to receive a full refund minus any shipping costs.

Exceptions to Our Policy

While we strive to accommodate all requests, there are some exceptions:

  • Opened Products: Items that have been opened or used cannot be returned.
  • Special Orders: Custom or special orders may not be eligible for returns.

Contact Us for Assistance

If you have any questions about our Refund & Returns Policy or need assistance with a return, don’t hesitate to reach out:

We look forward to serving you again in the future!